FAQ

Our products cater to both competitive billiards players who need tournament-ready equipment and casual enthusiasts building their dream setup. Whether you’re looking for premium carbon fiber cues, protective cases, or accessories to elevate your game, we serve players at all levels who appreciate quality craftsmanship.

We combine a player’s understanding of billiards equipment with a streamlined delivery process. Our carefully curated selection focuses on performance gear while offering flexible shipping options to meet different needs and budgets. Every product is packed with the same care we’d want for our own equipment.

Our cases are organized by dimensions (like 2×2 or 3×7) to match your cue collection. Consider:

• Number of butts and shafts you need to carry
• Whether you use jump/break cues (requiring longer compartments)
• Additional accessories like chalk holders or tool pockets

Need help? Email [email protected] with your setup details.

Our carbon fiber offerings provide:

• Consistent performance unaffected by humidity
• Low maintenance compared to wood shafts
• Enhanced durability for tournament play
• Precision engineering for better energy transfer

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Contact us immediately at [email protected] with your order number. We process orders within 1-2 business days, so quick action increases the chance we can accommodate changes.

Note: Processing takes 1-2 business days for all orders.

Yes! We ship worldwide except to some remote areas in Asia. International orders typically add 3-5 business days to delivery estimates. Customs fees may apply depending on your country’s regulations.

Email [email protected] with your order number and event date. While we can’t guarantee expedited shipping to all locations, we’ll make every effort to accommodate time-sensitive requests.

We offer a 15-day return window from the delivery date. Items must be:

• In original, unused condition
• Packaged securely with all original materials
• Accompanied by your order number

Contact us first at [email protected] to initiate a return.

We take pride in our packaging standards, but if damage occurs:

1. Keep all original packaging
2. Take photos of the damage
3. Email us within 48 hours at [email protected]

We’ll arrange a replacement or refund and work with carriers to prevent future issues.

Reach our billiards-experienced team at:
Email: [email protected]
Physical Address: 12460 West Solano Dr, Litchfield Park, AZ 85340, USA

We typically respond within 24 business hours.

Absolutely! Tell us about your:

• Playing style (e.g., power player, finesse-oriented)
• Current equipment
• Budget range
• Any specific challenges you’re facing

We’ll suggest gear that matches your needs – just email [email protected].