Privacy Policy

At Cue Craft (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cuecraftsales.com or make purchases from our premium billiards equipment store.

1. Information We Collect

We collect information that helps us provide our services to billiards enthusiasts, tournament players, and casual gamers worldwide:

Personal Information

• Contact Details: Name, email address, phone number, shipping/billing address
• Payment Information: Credit card details (processed securely through PCI-compliant gateways), PayPal account information
• Account Information: Username, password (hashed), purchase history, preferences

Technical Information

• Device Data: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, referring website
• Location Data: Country/region (for shipping restrictions and currency display)

Cookies and Tracking

We use cookies to enhance your shopping experience for premium billiards equipment:

• Essential Cookies: Necessary for secure checkout and account functions
• Performance Cookies: Help us understand how players navigate our site
• Marketing Cookies: Allow us to show relevant product recommendations (you may opt-out)

2. How We Use Your Information

As a trusted provider of high-quality billiards gear, we use your information to:

• Process and fulfill orders for cues, cases, and accessories
• Provide customer support for tournament players and casual gamers
• Improve our product offerings and website experience
• Send order confirmations and shipping notifications
• Prevent fraud and enhance payment security
• Comply with legal obligations regarding international sales

3. Data Sharing and Disclosure

We only share your information when necessary to provide our premium services:

• Payment Processors: Visa, MasterCard, JCB, PayPal for secure transaction processing
• Shipping Providers: To deliver your billiards equipment worldwide (except restricted areas)
• Legal Compliance: When required by law or to protect our rights
• Service Providers: Companies that help us operate our website (under strict confidentiality)

We never sell your personal information to third parties.

4. Data Storage and Security

We implement robust security measures appropriate for an e-commerce site serving serious billiards players:

• PCI-DSS compliant payment processing with end-to-end encryption
• Secure servers with regular security audits
• Limited employee access to sensitive data
• Data retention only as long as necessary for business or legal purposes

5. Your Rights and Choices

As our valued customer, you have rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information (important for shipping details)
• Deletion: Request erasure of certain data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Cookie Preferences: Manage cookies through your browser settings

To exercise these rights, please contact us at [email protected].

6. International Data Transfers

As we serve customers globally (except certain restricted areas), your data may be transferred to and processed in the United States and other countries. We ensure appropriate safeguards are in place for these transfers.

7. Children’s Privacy

Our website and products are not directed to children under 16. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy to reflect changes in our practices. The updated version will be posted on our website with a new “Last Updated” date.