1. Introduction

Welcome to Cue Craft (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website cuecraftsales.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

Cue Craft specializes in premium billiards equipment including cues, cases, accessories, and apparel for serious players worldwide. Our products are designed for enthusiasts who value quality craftsmanship and performance.

2. User Obligations and Responsibilities

2.1 Account Accuracy

You agree to provide accurate, current, and complete information during registration and checkout. It is your responsibility to update this information as needed.

2.2 Prohibited Conduct

You may not:

  • Use our site for any illegal or unauthorized purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the site’s operation or other users’ enjoyment
  • Use our products for commercial resale without prior written consent

2.3 Age Requirement

You must be at least 18 years old or the age of majority in your jurisdiction to make purchases.

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, minor variations may occur, especially with handmade or custom items. Dimensions and weights are approximate.

3.2 Custom Products

Custom pool cues are made-to-order and cannot be returned unless defective. By ordering custom items, you acknowledge they are produced specifically for you.

3.3 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and discontinue products without notice.

4. Orders and Payment

4.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse any order for any reason, including suspected fraud or incorrect pricing.

4.2 Pricing

All prices are in USD. We are not responsible for typographical errors. If an incorrect price is charged, we will cancel the order and notify you.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method at the time of order.

4.4 Sales Tax

Applicable sales tax will be added to orders shipped within Arizona. International customers are responsible for all customs duties and import taxes.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once shipped.

5.2 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

5.3 Delivery Areas

We ship globally except to certain Asian countries and remote regions. See our Shipping Policy for details.

5.4 Delivery Issues

You must inspect shipments immediately. Report damaged or missing items within 48 hours of delivery to [email protected] with photos.

6. Returns and Refunds

6.1 Return Policy

Most items can be returned within 15 days of delivery if:

  • Unused and in original condition
  • Include all original packaging and accessories
  • Include proof of purchase

6.2 Non-Returnable Items

The following cannot be returned unless defective:

  • Billiards apparel (if worn or washed)
  • Custom pool cues
  • Opened billiards instruction materials

6.3 Return Process

Contact us first for a Return Merchandise Authorization (RMA). Returns without an RMA will not be accepted.

6.4 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on this site, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Cue Craft shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our site. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms shall be governed by Arizona law. Any disputes shall be resolved in the state or federal courts located in Maricopa County, Arizona.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our site with a new “Last Updated” date. Your continued use constitutes acceptance of the revised Terms.

11. Contact Us

For questions about these Terms:

Email: [email protected]
Address: 12460 West Solano Dr, Litchfield Park, AZ 85340, USA